We’re still here for you
At Perina Group, we’re trusted in Perth to help – and we believe that should not change during times like this.
This is why we will continue to work hard to service all of our clients.
However, with the recent outbreak of COVID-19, we want to reassure you that we are taking all precautionary measures to help protect you and to minimise the risk of further spread. Our teams are taking advice from the Australian Government and monitoring the situation daily, all to help ensure that we take the necessary steps to protect you.
Working with O’Brien® during COVID-19
Here are the important updates you should know.
1. What we are doing: increasing hygiene practices
In accordance with the advice provided by the Australian Government, we have implemented new policies and hygiene practices to help protect you, and our staff. Some of these include:
We are in constant communication with our staff, to ensure that they are healthy and are following the latest advice from the Australian Government.
We are following social distancing practices and will maintain a 2-metre distance between customers and colleagues – this includes not shaking hands.
Our technicians will be wearing disposable gloves throughout your appointment and will dispose of them when finished.
Our technicians are wiping down all tools, work areas, and common items with appropriate cleaning materials whilst completing your job.
Our technicians are cleaning their hands before, and after, every appointment.
We’ve increased the cleaning regime in our head office, particularly in commonly used areas and for commonly used tools.
2. What to expect when making a booking
To keep everyone safe, we will now ask you a series of health-related questions to help manage your appointment. This will include:
Have you, or anyone in the household tested positive for COVID-19, or are awaiting test results?
Do you fall into a category where you should be self-isolating for COVID-19? For example, close contact with someone with COVID-19, been told to isolate, recently arrived back in Australia (last 14 days)?
Do you, or anyone living with you, have any flu-like symptoms, a fever, cough, or shortness of breath?
Depending on your answers provided, we will work with you on the best way forward to support your needs.
After a booking is made, if you start to develop flu-like symptoms such as coughing, sneezing, fever or shortness of breath, please call us immediately on 1300 051 013 so we can help to manage your appointment.
4. What to expect when an Perina Group employee comes to your home or business
On arrival, our team will be asking the same health questions asked at the time of your booking, to ensure your circumstances have not changed. Plus they will be following our increased hygiene practices.
When undertaking the work, they will tell you exactly what they will do before they enter your home, business or vehicle and will clean all surfaces they touch with antibacterial wipes before and after your job. This will include any objects handed over during our processes.